Human-CENTRIC customer experience INNOVATION

by antti Kangaslahti

HELLO, I'M ANTTI

I'm a Strategy Director with deep specialism in Customer Experience strategy and innovation. I come armed with a broad range of skills, a can-do attitude and a maker mindset.

I can help make your brand sticky and stand out, tapping into my 15 years of experience working for some of the largest brands in the world with some of the best creative agencies in London.

My starting point is to always understand what’s the human problem you as a brand can – and should – be answering. Who exactly is your audience, what are their needs and how, when and where can you show up in a way that only your brand can?

AriseHealth logoOE logo2020INC logoThe Paak logoEphicient logoToogether logo

FEATURED WORK

MY PRODUCT:
MAALAISJÄRKI

Practical, down-to-earth countryside intelligence from Finland.

I help you think Human First. Tech, tools and tactics second.

Learn more

How I can help

learn more
When Antti joined Iris he brought his utterly unique take on customer insights and customer experience with him. He played a key role in changing the way we think about strategy at Iris and helped put customer journey mapping front and centre of our proposition. His thinking played a part in us winning pitches like Pampers, Scholl, Dreams and Adidas Terrex.
Chris Whitson, Global Strategy D
Chris whitson
Global Head of Strategy, Iris
Antti is a consummate professional and consultant with solid UX expertise across the spectrum of user research, prototyping, strategy, design and testing. The man is a lightning-fast learner; picking up the nuances of our incredibly complex business very quickly and builds relationships flawlessly.
JOANNE PHILLIPS
Head of Digital, EMEA, BlackRock
Antti's ability to identify customer pain points to shape a brief and creative response is second to none, and his consumer maps have ended up adorning many a clients office wall. They are a thing of beauty and work of genius.
Rob leeks
Creative Innovations Director, Iris
Antti is the son of recognised Finnish education system gurus. It shows. He has well-balanced brand and customer experience knowledge. Combine that with his data experience in Ogilvy, and you have the right strategist for the times.
GARY BONILLA-LATONI
Co-Founder and Chief Strategy Partner, Fast Mora

agency experience

Antti has developed the CX Practice into a core component of the Iris agency offering. He brings a wealth of experience and expertise having led the CX charge for some the world’s biggest household brands. Antti is an exceptionally talented CX Strategist.
James Perea
CX Strategy Director, Iris
I have learnt to know Antti as a flexible, focused and quality-oriented marketing professional. He is very easy to work with as he grasps new ideas quickly and can carry out the work independently and with high quality. We also value his input as a team member.
Kati Suurmunne
VP, Group Communications, Metso
I worked with Antti on a number of rapid proposition development projects and found him to be a great team leader who creates a productive and enjoyable team environment. He has a natural curiosity for other disciplines' work and this helps him get the best out of the different roles he works with.
dominic bates
Lead User Experience Architect, Ogilvy
Antti is extremely knowledgeable and passionate about digital strategy, social & brand. Antti is hardworking and level-headed, with determination and strong attention to detail. He is creative, supportive and innovative; open to ideas and collaboration. Antti is a good man with a wise head on his shoulders.
sally creasey
UX & Content Strategy lead, Radley Yeldar

get in touch

Copyright © Finntastico Ltd 2025